Logistics Client Support Representative

OEC Group•Itasca, IL

6d•$50,000 - $60,000•Hybrid

About The Position

OEC Group is seeking a customer-focused professional with strong communication and problem-solving skills to join their team as a Logistics Client Support Representative. This role involves managing customer relationships, providing freight solutions, coordinating shipments, and resolving logistics issues. The position requires proficiency in Microsoft Office and logistics software, with experience in CargoWise being a plus. The company offers a fun, family-oriented work culture and opportunities for growth.

Requirements

Customer-focused professional with strong communication and problem-solving skills.
1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations is preferred.
Ability to thrive in a fast-paced environment while managing multiple shipments and priorities.
Strong attention to detail and a commitment to delivering exceptional service.
Proficiency with Microsoft Office and logistics software systems.
Experience dealing with a high volume of data entry.

Nice To Haves

Experience with CargoWise is a plus.

Responsibilities

Manage customer relationships and provide freight solutions, quotations, and shipment updates.
Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
Monitor shipment status and proactively resolve transportation and logistics issues.
Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
Maintain accurate records and adhere to company SOPs and compliance standards.
Review invoices, resolve billing discrepancies, and process AP/AR transactions.
Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.