Logistics Client Support Representative (Mandarin Bilingual)
About The Position
The Logistics Client Support Representative will be responsible for creating internal customer profiles, assisting customers with suitable choices for their needs, providing quotations, coordinating with customers and departments for smooth freight movement, communicating with customers to build relationships and provide great customer service, handling special requests, sending new shipment bookings, validating and confirming ocean/air shipment bookings, and managing daily emails/phone calls from customers and other offices/departments. This role requires fluency in Mandarin and proficiency in MS Excel, with strong organization, follow-up, and communication skills. Experience with CargoWise is a plus.
Requirements
- Fluency in Mandarin is required.
- Proficient in MS Excel, strong organization, follow up and communication skills.
- Experience dealing with a high volume of data entry.
Nice To Haves
- 1+ years of import freight forwarding experience is preferred.
- Experience with CargoWise is a plus.
Responsibilities
- Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
- Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
- Provide quotations to customers when required.
- Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
- Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
- Handles any special requests from our customers.
- Sends new shipment bookings to customers.
- Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
- Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
- Directs customer questions/concerns to the correct department as needed.
Benefits
- Hybrid work
- Competitive salary
- Individual Health Insurance Coverage (Medical, Dental and Vision)
- Life and Accidental Insurance Coverage
- Vacation, Personal and Floating Days
- 401K Plan with up to 3% company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
