Logistics Claim Operator

BTI Solutions•Plano, TX

About The Position

The Logistics Claim Operator is responsible for reviewing new claim submissions, ensuring all required documentation and details are included. This role involves filing and managing shortage claims based on investigation reports, theft notifications, or warehouse incident reports, as well as investigating and processing damage claims based on return authorizations and QC reports. The operator will communicate with logistics service providers (LSP) to ensure timely and accurate claim resolution, thoroughly review claim declinations, and dispute invalid resolutions to negotiate settlements. Key tasks include analyzing data to determine claim validity, evaluating independent reports, compiling comprehensive claim analyses for monthly client reporting, and assessing contractual agreements to mitigate loss. The position also requires notifying involved parties of claim filings or rejections and escalating high-value declinations to management. BTI is committed to fostering a workplace where employees are valued, supported, and empowered, offering competitive compensation, comprehensive health and wellness benefits, and professional development opportunities. The company is an equal opportunity employer dedicated to an inclusive environment.

Requirements

Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
Excellent verbal and written communication skills
Strong critical thinking and creative problem solving skills
Flexibility to work in a fast-paced, team-oriented environment
Superior attention to detail, organization, cross-group collaboration, and project management skills

Nice To Haves

1+ years of freight claims processing experience preferred

Responsibilities

Review new submissions to ensure all required documentation and claim details are included
File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
Investigate and process damage claim submissions based on return authorizations and QC reports
Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution
Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
Compile comprehensive claim analyses for monthly reporting to clients
Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
Escalate high-value declinations with management to discuss possible recourse
Other ad-hoc reporting/investigation