Logistics Claim Operator

BTI Solutions•Plano, TX

About The Position

The Logistics Claim Operator at BTI is responsible for managing the entire lifecycle of logistics claims, including reviewing new submissions, filing and investigating shortage and damage claims, communicating with logistics service providers (LSPs) for timely resolutions, and handling claim declinations. This role involves thorough data analysis, evaluation of independent reports, and compiling comprehensive claim analyses for monthly client reports. The operator must work within company guidelines to assess contractual agreements and physical damage reports, notify involved parties of claim statuses, and escalate high-value declinations to management. BTI is a national staffing company committed to fostering a workplace where employees are valued, supported, and empowered, offering competitive compensation, health and wellness benefits, and professional development opportunities. The company operates with core values of integrity, excellence, collaboration, innovation, and impact, and is dedicated to being an equal opportunity employer with an inclusive environment.

Requirements

Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
Excellent verbal and written communication skills
Strong critical thinking and creative problem solving skills
Flexibility to work in a fast-paced, team-oriented environment
Superior attention to detail, organization, cross-group collaboration, and project management skills

Nice To Haves

1+ years of freight claims processing experience preferred

Responsibilities

Review new submissions to ensure all required documentation and claim details are included
File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
Investigate and process damage claim submissions based on return authorizations and QC reports
Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution
Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
Compile comprehensive claim analyses for monthly reporting to clients
Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
Escalate high-value declinations with management to discuss possible recourse
Other ad-hoc reporting/investigation