Logistics Business Support (Korean Bilingual)

SBT Global•Plano, TX

2d•Onsite

About The Position

This is a 1-year contract position for a Logistics Business Support role requiring Korean bilingual skills. The role involves supporting management, sales, and operations teams with reporting, pricing, customer service, documentation, and process improvement. The ideal candidate will have excellent English and Korean communication skills, proficiency in Microsoft Office, and a willingness to learn about the logistics industry. The position is on-site with working hours from 8:30 am to 5:30 pm.

Requirements

Entry level or less than 3 years of logistics operation or sales support or business development support experience
Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
Excellent written and oral skills (English/Korean) required
Strong organizational and multitasking skills
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word)
Self-motivated, team-oriented, and adaptable to a fast-paced environment.
Willingness to expand knowledge of logistics industry

Nice To Haves

CRM experience (e.g., Salesforce) is a plus.

Responsibilities

Prepare reports and performance summaries for management review.
Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
Assist in tracking performance data and generating business reports.
Respond to customer inquiries regarding service status and general requests.
Support the preparation of freight rate quotations and pricing proposals.
Provide administrative assistance for rate documentation and contract filing.
Assist in maintaining relationships with existing and potential customers.
Manage and update CRM systems and sales databases.
Monitor sales pipeline progress and update lead status.
Follow up on customer complaints and coordinate with relevant departments for resolution.
Ensure timely communication between internal teams to resolve operational issues.
Support administrative tasks related to sales orders and shipment processing.
Facilitate communication between Sales and Operations teams.
Collaborate with Pricing, Legal, and Finance teams to support contract administration.
Provide operational support for new business implementation and cross-departmental projects.
Assist in the formatting and preparation of sales materials, proposals, and presentations.
Support Excel-based data tasks, such as P&L simulations and profitability data entry.
Assist in compiling data for margin analysis and pricing evaluations.
Conduct market research to identify industry trends and potential client lists.
Provide administrative assistance for business development activities and client meetings.
Provide daily operational support to enhance internal workflow efficiency.
Contribute to initiatives aimed at improving service productivity and customer satisfaction.
Perform ad-hoc reporting, as required.
Perform other job related duties as required.