Return Logistics Associate

Stanley Black & Decker, Inc. • Indianapolis, IN

1d • Onsite

About The Position

As an RLC Associate, you’ll be part of our Return Logistics team working as an on-site employee. You’ll get to disposition returned product, determine customer eligibility to receive credit using a pre-set decision tree, and segregate credit and no credit product into groups and mark pallets with quantities and identification. You will record all disposition data in the database, download data to Excel and distribute it, and resolve data discrepancies. You will also communicate workload status to the SB&D supervisor and act as a liaison between the customer return center and GTS Global Quality. Additionally, you will recommend process improvements and perform other duties as assigned.

Requirements

• High school or GED Equivalent
• A “Can Do” attitude is a must.
• Basic computer literacy required.
• Experience with Excel and Access.
• Excellent spelling, grammar, and basic math knowledge is required
• Ability to count and document findings accurately
• Ability to work with minimal supervision.
• Recognize and adjust to workload variations
• Possess dependable transportation and excellent attendance record
• Ability to work well with others (You are a visitor representing Stanley Black & Decker.)
• Willingness to abide by all safety and facility policies.
• Ability to lift up to 40 pounds unassisted.
• Ability to stand and stay physically active for long period
• Ability to work in non-climate-controlled facility

Nice To Haves

• Previous power tools knowledge and experience is preferred

Responsibilities

• Dispositions returned product.
• Determines customer eligibility to receive credit using a pre-set decision tree.
• Segregates credit and no credit product into groups and marks pallets with quantities and identification.
• Records all disposition data in database.
• Downloads data to Excel and distributes.
• Resolves data discrepancies.
• Communicates workload status to SB&D supervisor.
• Works as a liaison between customer return center and GTS Global Quality.
• Recommends process improvements.
• Other duties as assigned.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Competitive salary
• Comprehensive benefits plan
• Wellness program
• Retirement benefits
• Paid vacation, holidays & personal days
• Discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees