Logistics Associate - Supply Chain Management

Mayo Clinic•Jacksonville, FL

2d•$20 - $24

About The Position

Mayo Clinic is a top-ranked healthcare provider known for its patient-centered approach and dedication to employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for career advancement. This role is crucial for supporting accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products within the supply chain. The position involves daily management of material movement, ensuring safety, security, and productivity standards are met. A significant aspect of the role includes interacting with suppliers to resolve issues related to expediting, returns, and invoices. The Logistics Associate acts as a point of contact for various Mayo Clinic staff, providing support for Supply Chain Management (SCM) logistics, handling a high volume of requests, and resolving inquiries and problems by collaborating with appropriate SCM personnel. Special projects may also be assigned. The role requires researching and resolving complex transactions, including 'Invoices not Received' and 'Received not Invoiced' issues, as well as specialty transactions like proof of delivery research, shipping mode identification, and managing returns. The associate will also assist with the distribution of medical products, including controlled substances and hazardous materials, and utilize various reports to maintain data integrity. Identifying and resolving processing delays through collaboration with affected individuals is also a key responsibility. The position requires adherence to a broad range of policies and governmental regulations and assisting with SCM leadership-directed projects.

Requirements

High School diploma/GED
Two (2) years' supply chain or business related experience required.
Associate’s Degree plus one (1) year of experience will be considered as an equivalent.
Requires strong personal computer skills, communication skills, problem solving, continuous improvement and teaming skills.
Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues.
Excellent verbal and written communication skills.
Assists with SCM continuous improvement initiatives.
Ability to work in a team-oriented atmosphere.
Must be adaptable and flexible in an ever-changing work environment.
Able to handle/prioritize tasks simultaneously.
Basic understanding of accounting principles.
Works as a team to provide support to all departments; works with other areas of SCM to ensure exceptional customer service.
Ability to manage time to meet required deadlines.

Nice To Haves

A small subset of employees may be asked to drive and a driver’s license would be required under those circumstances.

Responsibilities

Direct involvement with specific departments in support of accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
Responsible for daily activities associated with the movement of materials throughout the Mayo Clinic with attention to standards for safety, security, and productivity.
Significant interaction with suppliers regarding expediting, returns, and solving invoice/receipt problems.
Provides support for SCM - Logistics; handles a very high volume of incoming requests via phone, mail, and fax, from all levels of Mayo Clinic staff.
Provides a point of contact from other SCM areas in order to resolve inquiries and problems; enlists appropriate SCM personnel for assistance, as needed.
Works on special projects as assigned.
Utilizes appropriate sources of information from multiple areas to research/resolve problem transactions related to Invoices not Received and Received not Invoiced.
Researches/resolves specialty transactions that are derived from verbal or written requests, which may include but is not limited to researching aged items on proof of delivery, identification of shipping mode, and managing returns.
Assists with distribution of medical products and services including controlled substances and hazardous materials.
Utilizes a variety of reports to ensure data integrity in transactions including special handling instructions, expediting, critical orders, and routine fulfillment.
Identifies possible trends causing processing delays; collaborates with affected individuals to implement long-term solutions.
Sustains and complies with a broad range of policies and governmental regulations.
Assists with projects as directed by SCM leadership.
Other job-related duties as assigned by leadership.