Logistics and Customer Support Coordinator

Stone Ground Bakery and Wheat Montana•Salt Lake, NM

7d•Onsite

About The Position

The Logistics and Customer Support Coordinator is responsible for ensuring that products are shipped to customers efficiently, on time, and in line with the company’s quality standards. They play a pivotal role in coordinating, scheduling, and overseeing the distribution and transportation of goods from our facility to their destination.

Requirements

Strong understanding of shipping and transportation regulations
Effective problem-solving skills.
Excellent organizational and time management skills, and effectively assisting others as needed to accomplish business goals and performance expectations
Effective communication skill with diverse teams and customers, both verbally and in writing
Effectively interact with customers and employees in a positive manner
Regularly keeps supervisor informed of progress, issues, and potential problems.
High degree of flexibility with system, procedural, cultural, managerial, and philosophical changes in the work unit.
Proficient in the use of modern software and systems, including logistics and shipping software, and Microsoft Office Suite
Associate degree in business, logistics, or related field
5+ years of experience in logistics, shipping, customer service, or related field

Nice To Haves

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.
Additional related experience may substitute for the education requirements

Responsibilities

Process incoming orders for outbound shipments.
Monitor correct prices, minimum quantities, lead times, etc.
Manage and maintain Frozen product specifications, data synchronization, internal item price management and auditing.
Work closely with the sales and warehousing teams to prioritize shipments and review daily product needs/shorts report.
Prepare outbound shipping documents.
Manage inventory (inbound/outbound/on hand) at offsite storage facilities.
Coordinate the inbound and outbound shipping schedules and monitor dispatch times to ensure timely unloading and/or delivery.
Maintain accurate records of all shipments, including tracking information, costs, and delivery times.
Resolve any shipping discrepancies or issues in a timely manner.
Analyze logistics data to identify areas of improvement and recommend solutions.
Maintain good relationships with external and internal stakeholders.
Conduct periodic audits to ensure the accuracy and efficiency of Frozen business processes.