Logistics Analyst

Republic Services•Huntington Beach, CA

2d•$66,900 - $70,304

About The Position

A Logistics Analyst coordinates and oversees drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient customer service. The role also oversees safety, customer experience, and productivity. It analyzes and adjusts routing plans, responds to changing service needs, monitors route execution, resolves issues while drivers are in transit, and uses logistics data to improve routing accuracy and profitability. The analyst communicates with drivers, customers, call center staff, and the Operations Manager to help ensure safe, timely, and reliable service.

Requirements

Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skillful with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.

Nice To Haves

Two years of prior experience working in a Dispatcher or similar leadership role preferred.

Responsibilities

Ensure compliance with required safety policies and procedures.
Analyze daily route information and make changes using the internal routing platform to improve route standardization, efficiency, and accuracy.
Use routing-system visibility and flexibility to respond to same-day changes and plan for next-day customer service needs; identify patterns and opportunities to improve route design.
Verify route data for accuracy and ensure routes are closed on time.
Evaluate and resolve problems that arise while trucks and drivers are in transit.
Manage driver safety and the security of company assets, and provide direction to drivers.
Collect, interpret, and analyze logistics data, including inventory, asset reliability, and route data, to improve routing accuracy.
Communicate regularly with drivers to evaluate route progress and ensure they have necessary information.
Evaluate and escalate driver performance issues or concerns for resolution.
Apply knowledge of route sequencing to improve efficiency.
Respond to missed pickups and service commitments by scheduling customers accordingly.
Evaluate and educate drivers regarding missed pickups and develop strategies to prevent future failures.
Create routes that maximize capacity and review daily load goals per driver to maximize profitability.
Monitor daily routing activities, resolve issues affecting on-time pickup and delivery, assess the need for swing routes, and verify that swing opportunities are identified.
Analyze trends in swing percentage to identify improvement opportunities.
Monitor and adjust current-day and next-day plans as conditions change.
Understand daily disposal plans, identify optimal disposal sites for each load, and hold drivers accountable for using assigned sites.
Discuss disposal plans and recommendations with the Operations Manager and update plans when intercompany or third-party changes occur.
Determine whether service requests can be moved forward to improve efficiency and customer experience.
Courteously interact with customers as required.
Design routes to help prevent customer service issues and support driver safety, success, and efficiency, including compliance with hours-of-service and weight requirements.
Analyze and prioritize customer commitments to ensure service promises are kept.
Update call center communications daily and continually assess and communicate to reduce missed pickups and improve communication between the division and customers.
Evaluate route issues that may cause delays and use available tools to communicate with affected customers.
Review routing media for service exceptions, general messages, and extra-service information to meet customer needs.
Adhere to and execute universal service commitments to support the highest level of customer satisfaction.
Perform other job-related duties as assigned.