Logistics Analyst (Logistics Claim Specialist)

Penske•Minneapolis, MN

4d•Onsite

About The Position

The Logistics Claims Specialist is responsible for managing the end-to-end claims process for damaged or lost finished goods vehicles during transportation. This role requires attention to detail, strong organizational skills, and the ability to navigate multiple systems to ensure timely claim resolution and cost recovery.

Requirements

Advanced proficiency in Microsoft Office Suite (Word, Excel)
Experience with Power BI reporting and data filtering
Ability to quickly learn and navigate multiple web-based platforms and portals
PDF creation and document management skills
Exceptional attention to detail for multi-step verification processes
Strong organizational skills to manage multiple concurrent claims
Ability to cross-reference information across multiple systems for accuracy
Problem-solving skills to locate missing documentation through alternative sources
Understanding of supply chain logistics and transportation operations
Knowledge of warranty claims and repair processes
Ability to follow detailed standard operating procedures
Time management to meet aging claim deadlines (120+ day monitoring)

Responsibilities

Monitor warranty claims from dealers through Squid Power BI reports, filtering for logistics-related failures (MPL responsibility code, carrier handling failures)
Investigate total loss and missing unit incidents reported by outbound logistics
Collect and verify all required documentation for claim submissions
Create and maintain organized claim folders using standardized filing structure
Complete detailed claim forms with accurate shipment, product, and damage information
Calculate total claim values including product costs, repair expenses, and administrative fees
Submit complete claim packages with all supporting documentation to Penske Logistics
Track claim submissions and maintain confirmation records
Proficiently navigate multiple platforms including: Digital Twin portal for BOL and damage photos, CRM (Dynamics) for case documentation, Penske Logistics portal for shipment tracking and origin/destination details, Polaris Dealer portal for price lists and repair invoices, Power BI (Squid) for warranty claim analysis
Extract and compile data from various sources to build comprehensive claim files
Monitor weekly Penske claims status reports to track claim progress
Escalate claims aging into 120+ day bucket requiring carrier follow-up
Manage claim lifecycle from submission through payment receipt
Process received claim payments by correctly coding checks to appropriate GL accounts
Prepare checks for mailing with proper coding documentation
Arrange USPS certified mail with signature required for all check deliveries
Maintain organized files of check stubs, claim forms, and certified mail receipts for audit trail