Logistics Account Specialist I

Odyssey•Lombard, IL

1d•Onsite

About The Position

The Logistics Account Specialist I (LAS I) has overall responsibility for the day-to-day operations for assigned accounts and is responsible for the management and handling of both empty and loaded domestic shipments from initial tender from customer until final delivery at the destination. Odyssey Logistics is a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities. At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Requirements

High School Graduate or GED equivalent required.
2-5 Years’ experience in a similar logistics and transportation role required.
Willingness and ability to work weekends and after hours, as needed.
Excellent customer service, organizational, problem-solving, and negotiation skills.
Knowledge of logistics and transportation documents, terminology, and principles is required.
Strong communication and listening skills, particularly when dealing with a variety of people and situations over the phone and via email.
Good analytical skills.
Proficiency in Microsoft Outlook, Excel, PowerPoint.
Ability to quickly adjust to changing tactical situations as necessary and exercise sound judgment.
Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
Ability to present oneself and communicate in a professional, positive, and courteous manner with all clients, vendors, visitors, and other Odyssey personnel.
Aptitude to maintain timely, complete, and accurate records.
Skill to change or adapt work practices, priorities, or procedures, or to reschedule activities in response to changing conditions or multiple work demands.
Portray a performance level that exemplifies a solid and committed work ethic.
Ability to perform with minimal supervision.
Willingness and ability to identify process performance improvements.

Nice To Haves

Experience planning door to door shipments via rail and trucking companies preferred.
Knowledge of general transportation rules and regulations a plus.

Responsibilities

Manage account and lead client relationship with Odyssey’s clients and Carriers/Logistics Service Providers (LSPs).
Resolve any potential service failures and communicate appropriately and timely with clients; develop and provide alternative service recovery options if unable to retain the original level of service.
Attend and participate in client business reviews and meetings as required.
Proactively identify and resolve pick up, delivery, or in-transit exceptions and minimize impact to our customers. Shipment exceptions typically are the result of mechanical breakdowns, transit delays, lost shipments, etc.
Develop solutions to any shipment exception investigations and bring them to resolution, including but not limited to, the recovery of shipments as well as the investigation and documented entry into the tracking system of pick-up and delivery changes that are client and carrier caused.
Serve as the primary liaison to Odyssey clients to rectify and develop a plan of action when delivery delays occur when carrier has not responded to the tracking team after two requests.
Prioritize tasks in order of importance while handling frequent requests for information.
Utilize Odyssey’s propriety management systems, and work within our client’s ERP to execute shipment management throughout the shipment cycle.
Act as the primary point of contact for all expedite tracking data for their respective client team(s).
Contribute documentation of all tasks to assist in the training of others.
Participate in training others as required.
Maintain the highest level of service standards on all shipments.
Work cooperatively and productively with Logistics Operations leadership in order to complete tasks in accordance with Odyssey standards and any applicable contracted Key Performance Indicators (KPIs).
Interface with IT as required for system enhancements and upgrades.
Consciously maintain a safe work environment.