Login Coordinator

ALS • Waterloo, ON

1d • Onsite

About The Position

The Login Coordinator will be responsible for performing duties in the sample receiving, logistics and administration areas of the client services department.

Requirements

• Must have good organizational skills and be able to handle a fluctuating workload and prioritize work with great attention to detail
• Excellent customer services skills, verbal skills including telephone answering
• Good computer skills, including email, Microsoft suite
• Must be capable of working with minimal supervision
• Must be well organized and able to work independently, as well as part of a team
• Grade 12 diploma
• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

• Science background an asset

Responsibilities

• Co-ordination of all sublet lab paperwork and reporting
• Co-ordinate and resolve any TAT, test code and any sample issues with the appropriate labs
• Regularly maintain the sample reception and office areas as needed
• Receive, open and layout samples and paperwork for work orders as they arrive in the laboratory
• Ensure that sample labels are accurate, checked and that Chain of Custody forms and client communications are scanned into the LIMS system
• Review chain of custody/analytical request form received in login
• Determine when client sample processing instructions are missing, incomplete or ambiguous
• Log-in of drinking water samples and cash client samples in liaison with the Account Manager in charge
• Accurately process cash account payments in accordance with internal accounting practices
• Accurate Data entry of client information into internal Laboratory Information Management System (LIMS)
• Daily interaction with ALS clients (on phone and in person on-site)
• Familiarity with all ALS location turnaround times (TATs)
• Preparation and organization of bottle orders to client supplied specifications, including sample cooler control, storage and maintenance
• Maintenance and organization of the sample prep room, bottle stocks and preservation of sample bottles
• Shipping and receiving (samples/supplies) at the reception area
• Assist with the proper packing and daily shipping of samples to clients and ALS network labs
• Assist Account Managers with report organizing, mailing, and filing
• Phone duty back-up
• General lab office duties including sample disposal as required
• Observe established safety regulations and comply with all ALS health and safety policies and procedures
• Other duties as assigned

Benefits

• An estimated hourly pay of $21.01CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED