Log Advisor

Prime • Springfield, MO

2d • Hybrid

About The Position

The Log Advisor is responsible for examining and analyzing driver logs to ensure compliance with Federal Motor Carrier Safety Administration (FMCSA) Hours of Service (HOS) regulations and company policies. This position serves as a primary resource for drivers and Fleet Managers on HOS-related questions, audits ELD and log data for violations and discrepancies, and communicates findings across departments to ensure drivers are able to transport freight within legal driving limits. The Log Advisor plays an important role in supporting Prime's safety-first culture by helping drivers remain compliant, reducing HOS violations, and protecting Prime's CSA score.

Requirements

• Ability to work independently and used reasoning to find solutions to problems.
• Strong organizational, computer, and customer service skills required.
• Accurate typing with a minimum of 45 WPM.
• Proficiency with Microsoft Office and internal systems including AS400 required.
• Multitasking and a flexible schedule required, including some weekend availability.
• Applicants must have excellent communication, mental math, prioritization, and conflict resolution skills.
• One to three years of related experience and/or training; or an equivalent combination of education and experience.

Nice To Haves

• Basic knowledge of the trucking/transportation industry preferred.
• Familiarity with FMCSA Hours of Service regulations and ELD systems is a plus.
• Proficiency with AI tools such as Claude a plus.
• A Bachelor's Degree from an accredited university in a Business or related field is preferred.

Responsibilities

• Provide support and white-glove service to Prime drivers.
• Review driver logs and ELD data for Hours of Service compliance with applicable FMCSA regulations.
• Take inbound phone calls, emails, and internal AS400 messages from drivers and Fleet Managers regarding HOS questions, log issues, and compliance concerns.
• Respond to driver inquiries regarding Hours of Service regulations and ELD usage.
• Stay current with federal regulations governing driving limits and ELD requirements as issued by FMCSA.
• Perform various audits of driver logs and ELD records; communicate discrepancies with drivers and their Fleet Managers.
• Communicate with various departments regarding drivers' abilities to transport freight within legal Hours of Service standards.
• Performs related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree