Lodging Front Desk Agent

Alterra Mountain Company•Dundee Township, IL

22h•$18 - $19•Onsite

About The Position

The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.

Requirements

Basic computer skills necessary.
Will use systems such as SMS, Onity and Lynx.
Also will utilize Microsoft Office programs such as Excel and Word.
Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)
Ability to maintain a calm demeanor even while receiving guest complaints
High school diploma/GED preferred
Preferred one year in customer service position
18 years of age minimum

Nice To Haves

Driver's license preferred

Responsibilities

Greet guests face to face as well as via phone
Operate the phone switchboard, transferring calls and responding to inquires
Use computer system to check guests in/out and assist with making reservations
Accurately and efficiently collect revenues from room rentals and other purchases.
Provide directions and activity suggestions
Utilize systems such as SMS/Onity/Lynx for front desk operations
Provide security for guests by controlling room keys
Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.
Assist guests with luggage
Housekeeping room turnovers
Other duties as assigned