Lodging Front Desk Agent

Sugarbush Mountain Resort•Warren, VT

4d•Onsite

About The Position

Sugarbush Resort is seeking individuals with a strong eye for guest service and hospitality to become Front Desk Agents for the Lodge at Lincoln Peak. This position is full time seasonal that has potential to be year-round. It is scheduled Monday-Friday 8am-2pm 30 hours per week and has a starting wage of $20/hour.

Requirements

Professional personality is essential to this important service role
Must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests
Availability for a flexible workweek (including holidays and weekends) is necessary for the position
General computer knowledge
Experience with cashier/customer service is preferred
Timely and reliable attendance is essential
Written, spoken and reading proficiency in the English language
Must be able to work flexible hours and overtime during busy periods
Requires repetitive data entry and long periods of standing
Occasional lifting of luggage up to 20 lbs

Nice To Haves

Experience at a hotel/front desk is preferred
Previous use of SMS or other reservations systems is a plus

Responsibilities

Greeting guests
Answering phones
Checking guests in/out
Providing information about the resort and the Mad River Valley
Process charges in selling resort products/services
Responding to guest needs
Balancing guest accounts
Working with the resort's information systems
Ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first
Print lift tickets for groups and guests during winter season