Lodging Front Desk Agent

Sugarbush Mountain ResortWarren, VT
Onsite

About The Position

Sugarbush Resort is seeking individuals with a strong eye for guest service and hospitality to become Front Desk Agents for the Lodge at Lincoln Peak. This position is full time seasonal that has potential to be year-round. It is scheduled Monday-Friday 8am-2pm 30 hours per week and has a starting wage of $20/hour.

Requirements

  • Professional personality is essential to this important service role
  • Must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests
  • Availability for a flexible workweek (including holidays and weekends) is necessary for the position
  • General computer knowledge
  • Experience with cashier/customer service is preferred
  • Timely and reliable attendance is essential
  • Written, spoken and reading proficiency in the English language
  • Must be able to work flexible hours and overtime during busy periods
  • Requires repetitive data entry and long periods of standing
  • Occasional lifting of luggage up to 20 lbs

Nice To Haves

  • Experience at a hotel/front desk is preferred
  • Previous use of SMS or other reservations systems is a plus

Responsibilities

  • Greeting guests
  • Answering phones
  • Checking guests in/out
  • Providing information about the resort and the Mad River Valley
  • Process charges in selling resort products/services
  • Responding to guest needs
  • Balancing guest accounts
  • Working with the resort's information systems
  • Ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first
  • Print lift tickets for groups and guests during winter season

Benefits

  • Comprehensive wellness initiative
  • Unwavering commitment to safety
  • Growth opportunities
  • Wide variety of resort benefits
  • Skiing
  • Golf
  • Mountain activities
  • Health club membership
  • Resort discounts
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