Lodge Front Desk Clerk
About The Position
The Lodge Front Desk Clerk accommodates GLC Lodge guests with reservations, check-in/out, transportation to and from Casino by notifying the driver on duty or Dispatch, and provides information regarding the Stay & Play packages. This role involves greeting and assisting guests to provide a unique guest experience, maintaining guest reservations in the Lodge computer system, handling payment of rooms, issuing room keys, and providing clear and detailed instructions on amenities. The clerk will operate a multi-line phone system, transmit/receiving messages for guests, keep records of occupied rooms and guest accounts, and complete all required paperwork precisely, efficiently, and in a timely manner. Additionally, the role requires maintaining a professional appearance, contributing to the recommendation of Grand Lake Casino entities with friendly and accurate service, communicating with the housekeeping team about room availability, and maintaining/cleaning the lobby area and employee restroom. The clerk is expected to complete assignments with little or no supervision.
Requirements
- High school diploma or G.E.D required.
- Ability to establish and maintain relationships with fellow team members, management, and guests.
- Skilled in problem solving and critical thinking.
- Skilled in the use of Microsoft Suite and Adobe.
- Ability to communicate professionally.
- Ability to read, comprehend, and interpret complex written and oral instructions.
- Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D.
- All applicants must successfully pass a pre-employment drug screening prior to beginning employment.
- Must be at least 18 years of age.
Nice To Haves
- Customer service and previous hotel or cash handling experience preferred.
Responsibilities
- Greets and assists guests with all attention to provide a unique guest experience.
- Maintains guest reservations in the Lodge computer system.
- Handles payment of rooms, issues room keys, and gives clear and detailed instructions on our amenities.
- Operates the multi-line phone system, transmitting/receiving messages for guests.
- Keeps records of occupied rooms and guest accounts.
- Completes all required paperwork and forms in a precise, efficient, and timely manner.
- Maintains a professional appearance at all times.
- Contributes to the recommendation of Grand Lake Casino entities with friendly and accurate service.
- Communicates with housekeeping team when rooms are available for cleaning.
- Maintains and cleans lobby area and employee rest room on a regular basis.
- Completes assignments with little or no supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
