Locker Room Attendant

Four Winds Casinos Career Site • South Bend, IN

5d • Onsite

About The Position

The Locker Room Spa Attendant is responsible for the smooth, efficient operation of the Locker Room and Pool Area, providing a clean and safe spa experience. This role involves taking care of guest needs, ensuring supplies are available, and maintaining the cleanliness and safety of the facilities at all times. The attendant monitors guests to ensure their safety and proper use of facilities, including the steam room, sauna, and pools, and assists guests with locker locks as needed. Adherence to Four Winds Casinos standards for guest service is expected, and guest problems or complaints are referred to a supervisor according to policy. A daily log of activities is maintained to ensure facility standards are met. The role includes continually stocking and upkeep of lockers, cleaning all surfaces, showers, and restrooms in compliance with sanitation standards, and folding/stocking linens. The attendant will also assist with moving linen via rolling carts and monitor/maintain steam, showers, and saunas, notifying Maintenance when servicing is needed. Reporting safety hazards is crucial, and other duties may be assigned by the Spa Manager, such as stocking treatment rooms and supplies. Alertness to safety hazards is essential for guest safety and smooth operation.

Requirements

• High school diploma or general education degree (GED) preferred.
• Must possess a positive and cooperative attitude.
• Able to work with a variety of people.
• Able to remain calm under pressure.
• Able to perform a variety of responsibilities, including guest service, cleaning, and maintenance of Locker Rooms.
• Must be able to perform a LEVEL 4 Gaming License.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense reasoning to variety of situations.
• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
• Regularly required to lift, push, pull and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Applicant must successfully complete screening for essential job functions.

Responsibilities

• Takes care of guest needs, ensuring that supplies are available and that the facilities are kept clean and in safe condition at all times.
• Monitors guests, ensuring their safety by showing them proper use of facilities; monitors guest use of facilities, making sure that guests do not endanger themselves with overuse of facilities (i.e., steam room, sauna, pools, etc.).
• Assist guests with their locker locks as needed.
• Adheres to Four Winds Casinos standards for guest service.
• Refers guest problems or complaints to supervisor according to guest problem resolution policy.
• Keeps a daily log of activities performed to ensure that the Locker Rooms are maintained to facility standards.
• Continually stock and upkeep lockers that have been used by guests in order to quickly assign to a new guest.
• Cleans all surfaces, showers stalls, restrooms and other areas in compliance with the facilities sanitation standards.
• Folds and stocks towels, robes, sheets and other linens in the appropriate storage areas within the facility.
• Assist with moving dirty or clean linen, via rolling carts from the hotel’s laundry area.
• Monitors and maintains steam, showers, saunas, etc., notifies Maintenance when facilities need servicing.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Performs other duties assigned by the Spa Manager, including stocking of treatment rooms, and other supplies when needed.
• Must be alert to safety hazards to ensure guest safety and smooth operation of Locker Rooms.
• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED