Locker Room Attendant

Four Winds Casinos•South Bend, IN

4d•Onsite

About The Position

The Locker Room Spa Attendant is responsible for the smooth, efficient operation of the Locker Room and Pool Area, providing a clean and safe spa experience for guests. This role involves maintaining facilities, ensuring guest safety, stocking supplies, and adhering to service standards.

Requirements

Must possess a positive and cooperative attitude.
Must be able to work with a variety of people.
Must be able to remain calm under pressure.
Must be able to perform a variety of responsibilities, including guest service, cleaning, and maintenance of Locker Rooms.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to a variety of situations.
Regularly required to lift, push, pull and/or move up to 100 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Applicant must successfully complete screening for essential job functions.

Nice To Haves

High school diploma or general education degree (GED) preferred.
This position requires a LEVEL 4 Gaming License.

Responsibilities

Take care of guest needs, ensuring supplies are available and facilities are kept clean and safe at all times.
Monitor guests, ensuring their safety by showing them proper use of facilities and preventing endangerment through overuse (e.g., steam room, sauna, pools).
Assist guests with locker locks as needed.
Adhere to Four Winds Casinos standards for guest service.
Refer guest problems or complaints to supervisor according to guest problem resolution policy.
Keep a daily log of activities performed to ensure Locker Rooms are maintained to facility standards.
Continually stock and upkeep lockers that have been used by guests to quickly assign to a new guest.
Clean all surfaces, shower stalls, restrooms, and other areas in compliance with the facilities sanitation standards.
Fold and stock towels, robes, sheets, and other linens in the appropriate storage areas within the facility.
Assist with moving dirty or clean linen, via rolling carts from the hotel’s laundry area.
Monitor and maintain steam, showers, saunas, etc., and notify Maintenance when facilities need servicing.
Report and document any observed or known safety hazards, conditions, or unsafe practices and procedures to management immediately.
Perform other duties assigned by the Spa Manager, including stocking of treatment rooms and other supplies when needed.
Be alert to safety hazards to ensure guest safety and smooth operation of Locker Rooms.
Create an atmosphere of fun for all casino guests.
Encourage mutual respect, dignity, and integrity with all employees by setting positive examples at all times.