Locker Room Attendant- Male

Foxwoods Resort Casino•Ledyard, CT

8h•Onsite

About The Position

Under the direction of the Assistant Salon and Spa Manager, the incumbent is responsible for requesting and stocking all linen, locker room, fitness room and poolside amenities and supplies as needed; Keep these areas and all guest areas in clean and proper order. Assists and directs guests to the proper location to await their treatments. Distributes keys, lockers, robes, slippers, towels and guest supplies. Acts as Ambassador to our guests before and after their treatments.

Requirements

High school diploma required.
Guest Service experience necessary.
Must possess basic computer skills.
Must possess excellent oral and written communication skills.
Must be patient, friendly, compassionate and professional so as to be able to deal with people of all temperaments, especially under pressure.
Must be able to prioritize and be multi-tasked.
Must possess proficient computer skills with keyboard agility.
Must be able to read and understand documents such as policy and procedures manuals, fire and safety procedures, e-mails, memos, itineraries and schedules.
Must possess the ability to interpret such documents as staff schedules, meeting minutes, safety rules, policy and procedure manuals, standards and procedures, disciplinary notices, and performance reviews.
Must be able to speak, read, and write in flawless English.
Must be able to add, subtract, divide, multiply and be proficient in the use of adding machines, calculators and EXCEL spread sheets.
Must be able to understand and calculate using the metric, Fahrenheit and Celsius systems.
Must be able to read a computer monitor and type on an electronic keyboard while standing.
Must be able to repetitively push, pull, tug, lift and carry 50lbs. at a time.
Must be able to do repetitive motion work such as folding, lifting, sweeping, mopping etc. without restriction
Must be able to walk long distances between buildings on-site
Must be able to stand at work for 4 to 8 hours at a time.
Must be able to hear, speak and move without impediment and use hearing, speaking and movement in the exercise of duties and responsibilities.

Nice To Haves

A minimum of one (1) year prior experience in hospitality, spa, or related guest service industry preferred.
Second language skills a plus.

Responsibilities

Follows log-in and out procedures.
Checks each guest into the locker room and makes sure they know where everything needed is located.
Provides information on all services and is able to give an accurate description of each.
Stocks lockers with robes and amenities, etc.
Cleans and maintains all public areas and keep them well supplied, inclusive of but not limited to toilets, showers, sinks, lockers, sauna, steam, whirlpool, meditation room, spa lobby, pool area and kitchen.
Keeps a proper inventory of all slippers and keys to lockers.
Checks all robe pockets and lockers for guest valuables.
Completes lost and found reports and secures recovered items.
Empties/stocks/sorts all linen, lockers, showers and supply bins. Transports as necessary via elevator to the laundry or appropriate destinations.
Keeps beverage area and iced towels stocked.
Communicates with spa management and other staff members, and makes them aware of potential difficulties.
Reports any maintenance issues to spa supervisors or appropriate maintenance personnel.
Monitors cleanliness and proper heating temperatures in the whirlpool, sauna and steam rooms.
Removes excess moisture that accumulates on wet area floors.
Conducts linen inventory at month end.
Strips down lounges and maintains order of relaxation rooms, and poolside areas and interior/exterior pool decks.
Shut off gym equipment/lights/television.
Arrange chairs around pool area.
Keep fruit, juices, coffee and tea stocked and replenished.
Identifies such operational problem areas, such as laundry, supplies, music, temperatures, odors, hazards and equipment and communicates such issues to proper staff member.
Know and proficiently perform all fire and safety evacuation procedures.
Attends department, property and quality circle meetings.
Required to successfully complete the training for CPR/AED.
Performs all other tasks as assigned by Manager of Spa Operations.
Perform all other tasks assigned by the Spa Director and Management.
Promotes positive public/employee relations at all times.
Maintains a clean, safe, hazard-free work environment within areas of responsibility and adheres to departments rules of safety.
Must adhere to Mashantucket Pequot Tribe's and departmental policies and procedures.
Participates as a panel member on MPGE's Board of Review as needed.