Locker Room Assistant Manager
About The Position
The Locker Room Assistant Manager supports the daily operations of our member and tram locker facilities, ensuring a welcoming environment and exceptional guest service that reflects the high standards of Palisades Tahoe. This role works closely with the Locker Room Manager to oversee day-to-day operations, assist with staff supervision, and help maintain smooth, efficient locker room services for all members and guests. You’ll assist with scheduling, training, and guest relations while helping ensure cleanliness, organization, and service standards are consistently met. Applicants must be 18 years of age.
Requirements
- Applicants must be 18 years of age.
- 2+ years of relevant experience in hospitality, guest services, or resort operations.
- Strong verbal and written communication skills.
- Excellent organizational and problem-solving abilities.
- Ability to work in a fast-paced, guest-focused environment.
- Familiarity with Microsoft Office (Excel, Word, Outlook) and resort POS/CRM systems (RTP preferred).
- 3-5 years of experience in guest services, resort operations, or hospitality leadership.
- High School Diploma or GED
Nice To Haves
- Supervisory or team lead experience preferred.
- Working knowledge of resort software systems (e.g. RTP) and service recovery tools.
- A Motor Vehicle Record review may be required as part of your job.
Responsibilities
- Provide outstanding, friendly, and proactive guest service.
- Assist with daily locker room operations including cleanliness checks, supply restocking, and locker access management.
- Support issue resolution and communicate guest needs or concerns to the Locker Room Manager.
- Share resort information with guests, including weather updates, events, and amenities.
- Assist the Locker Room Manager with supervising, training, and coaching a small seasonal team.
- Help create staff schedules and ensure daily coverage needs are met.
- Serve as the point of contact for staff questions and operational updates in the manager’s absence.
- Encourage a positive and professional team culture.
- Work with other resort departments to maintain consistent service standards.
- Help ensure locker room procedures are followed for cleanliness, safety, and guest interaction.
- Support seasonal locker renewals, product setup, and sales processes.
- Assist with daily labor tracking and payroll reporting.
- Monitor locker inventory and update guest records in resort systems.
- Help process guest sales, renewals, and product changes accurately.
- Build relationships with members and guests to foster a welcoming environment.
- Support locker-related member events and programs.
- Maintain accurate contact lists and assist with guest communications.
Benefits
- Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
- Healthcare options for both Seasonal & Year-Round employees
- Generous discounts on outdoor gear, apparel, etc.
- 401(k) plan with generous company match
- Free and discounted lift tickets
- 25%-50% discount at Food & Beverage locations at Palisades & Alpine
- 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
