Locker Attendant Supervisor - American Dream Mall - Part-Time

SmarteCarte Brand•East Rutherford, NJ

1d•Onsite

About The Position

The Locker Attendant Supervisor ensures daily operational performance goals are met by providing direct/tactical leadership for the team in the mall & park areas through great guest experience/service, maintenance and communication, to improve productivity, vend quality, and the customer experience. Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year. Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

Requirements

Computer and Smart Phone proficient
Excellent customer service
Time management
Ability to learn and master technologically; computer-based reporting tools, equipment, etc.
Enthusiastic and positive attitude
Fosters teamwork
Ability to handle high pressure situations
Flexible
High degree of integrity and self-discipline
Capable of teaching others to perform specific tasks
Strong interpersonal communication skills

Nice To Haves

Proven leadership skills; previous supervisor experience preferred
Cash control experience preferred
General knowledge of vended service products preferred

Responsibilities

Assist in planning work schedules for staff
Maintain a safe working environment by monitoring safety procedures and equipment
Perform the same work duties as Customer Service Associates supervised, including but not limited to: Attend to lockers, collect and transport carts; ensure all equipment is available for customer use; Provide customer service to mall/park guests; Cleaning and maintaining of lockers, carts and any rental equipment
Collaborate with team members to solve work-related issues
Review work assignments during and at the conclusion of shifts
Provide guidance to employees on regulations, policies, and procedures
Maintain excellent communication and cooperation with employees, and facility management
Assist with collections, counting/recording money, documenting meter readings as needed
Assess and provide training to staff as needed
Other duties as assigned