Lockbox Support Specialist Mon/Tues 10am-8:30pm & Sat/Sun 7am-5:30pm

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

Directs workflow in assigned Operations department. Monitors productivity, and ensures staff compliance with Bancorp policies and procedures. Remains knowledgeable of all departmental areas with ability to assist in all functions as needed. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results.

Requirements

• High school diploma or equivalent required.
• Two (2) years experience in Lockbox or comparable area.
• Demonstrated ability to work in team environment.
• Proven leadership skills.
• Strong verbal and written communication skills.
• Problem solving skills.
• Strong organizational skills.

Nice To Haves

• Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook are a plus.

Responsibilities

• Responsible for directing workflow and prioritizing.
• Monitors productivity, quality, procedures and provides feedback to management.
• Knowledge of all departmental areas with ability to assist in all functions as needed.
• Oversee and assist in resolving escalated operational and customer service issues.
• Oversee training of new hires, ensuring a full understanding of departmental and Bank procedures as well as individual job responsibilities.
• Promote teamwork and the cross training of employees.
• Notify management of any potential customer service issues, procedural issues and risk issues.
• Identify and implement work efficiencies through process improvement techniques.
• Perform Lockbox Support functions as needed within Lockbox processing group.
• Perform Capture Repair (CPR) function.
• Research and solve questionable items within system.
• Receiving and Logging Overnight items.
• Logging and handling of International items.
• Credit Card batching and processing.
• Working with SLK team to answer questions regarding processing.
• Monitor daily file transmissions.
• Resolving data entry questions.
• Demonstrates mastery of all area equipment.
• Perform any other duties as assigned.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED