Lockbox Specialist (3rd Shift) - College Park, GA

Canon Recruiting Group•Atlanta, GA

3d•Onsite

About The Position

This role supports the Image Capture/Scanning function and does not involve client interaction. The selected candidate will help retrieve and process retained documents, meet customer deadlines for client decisioning transactions, and support multiple operational workflow queues in a fast-paced environment.

Requirements

Strong analytical skills.
Basic PC knowledge.
Ability to multitask effectively.
Ability to repeatedly lift up to 25 lbs.
Ability to work successfully in a fast-paced, deadline-driven environment.

Nice To Haves

Overall knowledge of all aspects of Lockbox Services.
Working knowledge of Vicor and Kofax systems.
Experience with check negotiation and familiarity with client instructions and processes.

Responsibilities

Meet customer service requests by retrieving retained documents in a timely manner.
Support customer deadlines related to client decisioning transactions.
Operate low-speed machinery to re-scan rejected items.
Restructure batches as needed.
Manage multiple workflow queues, including the Quality Control Queue, RIDS F11 Queue, Encode Queue, and Pull Original Queue.
Complete independent client decisioning.
Handle cash by collecting it from Image Capture, recording it on the cash log, and placing it in the safe.
Retrieve print materials for local centralized print clients.
Perform reassociation and mailing of client packages on rare occasions.
Batch and prepare non-ICL checks for shipment to the Item Processing site.
Distribute merchandise received.
Use the Outbound Mail system (OBM) to label closed mail and merchandise received from Mailroom Services.
Use OBM to create address labels for foreign items.