Lockbox Specialist

Renasant Bank•Brandon, MS

7d•Onsite

About The Position

The Lockbox Specialist will be responsible for sorting/opening mail as well as preparing and processing customer payments in a timely manner. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

Requires a high school diploma or equivalent and some data entry, balancing, office, clerical, bank operations, item processing, or other related experience
Basic knowledge of 10-key, data entry, and balancing principles
Must have strong customer service skills and communication skills
Basic knowledge of banking operations and lockbox processing programs
Must be very detailed, organized, and accurate
Ability to perform well under pressure and meet deadlines
Ability to operate in a team environment to accomplish shared goals
Ability to effectively manage time as related to daily tasks
Acquire proficiency of custom software and electronic communications

Nice To Haves

Minimum 3-5 years of related experience is preferred

Responsibilities

Must be able to follow detailed instructions and sort, monitor, and process a high volume of mail
Must be able to maintain error free processing on a consistent basis
Be responsible for processing of deposits accepted through the lockbox processing system
Provide customer feedback with back-up documentation as requested
Log and track all incoming remittance mail; sort, open and verify outgoing remittance mail
Perform a variety of clerical duties, answer questions or inquiries from lockbox customers, and resolve problems or issues
Perform data and item entry with minimal errors
Notify support area of problems or issues which could delay in items being processed
May be responsible for tracking and monitoring reports
May lead, train, or assist new employees
Maintain the confidentiality of the Bank’s customers
Responsible for preparing customer payments for processing and processing payments using custom software
Perform other related duties as assigned