Lockbox Operations Processor - Tuesday - Saturday 3:30 PM - 12:00 AM

U.S. Bank • Earth City, MO

6d • Onsite

About The Position

This role supports the National Lockbox team within operations and is responsible for processing customer payments using the Falcon machine in a production-based environment. Day-to-day responsibilities include reviewing and sorting mail, extracting and verifying payment information, and accurately processing transactions such as credit card, finance, and mortgage payments within established timelines. The position requires maintaining a consistent workflow while meeting defined productivity and quality expectations, including processing a targeted volume of items and ensuring accuracy in all transactions.

Requirements

• High school diploma or equivalent
• One to two years or more of related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Reviewing and sorting mail
• Extracting and verifying payment information
• Accurately processing transactions such as credit card, finance, and mortgage payments within established timelines
• Maintaining a consistent workflow while meeting defined productivity and quality expectations
• Processing a targeted volume of items
• Ensuring accuracy in all transactions

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED