Lockbox Mail Support Specialist Tues-Fri 7:30pm-6am

Fifth Third Bank • Cincinnati, OH

12d • Onsite

About The Position

Performs a variety of moderately complex operator duties on a production machine, following well-defined and established procedures. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

Requirements

• High school diploma or equivalent.
• One (1) year experience in a production or Lockbox environment preferred.
• Attention to detail.

Responsibilities

• Operate and perform all related duties on the high speed sorter equipment.
• Operate and perform all related duties on the Opex Matrix.
• Perform routine maintenance on equipment.
• Perform quality checks and basic troubleshooting of equipment.
• Perform all duties in the incoming mail prep area.
• Meet and maintain production standards as set by the assigned department.
• Assist with training of new employees.
• Review, sort, and audit materials as needed.
• Communicate equipment issues, as occurring, to management team.
• Complete all assigned paperwork and report on equipment’s productivity.
• Coordinate with other shifts to ensure deadlines are met.
• Perform general housekeeping on and around equipment.
• Perform all work in accordance with established safety procedures.
• Comply with banking Regulations as they relate to customer confidentiality.
• Perform any other duties as assigned.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED