Lockbox Extractor Specialist

KeyBank • Brooklyn, OH

9d • Onsite

About The Position

The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. This role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential to success.

Requirements

• High school diploma or equivalent
• Strong attention to detail and accuracy
• Ability to perform repetitive tasks and data entry for extended periods
• Comfort working in a fast-paced, production-driven environment
• Ability to follow written and verbal instructions
• Basic computer and keyboarding skills
• Dependable with a strong attendance record

Nice To Haves

• Previous experience in a lockbox, banking, mailroom, or payment processing environment
• Prior data entry or exception keying experience
• Experience handling checks or financial documents
• Familiarity with quality metrics and production standards

Responsibilities

• Open and extract contents from incoming mail, including checks, remittance documents, and correspondence
• Sort and batch payments and documents according to established procedures
• Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing
• Review extracted items for completeness and accuracy
• Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents
• Key payment and remittance data for exception items into designated systems with a high level of accuracy
• Ensure keyed information aligns with source documents and meets quality standards
• Escalate unresolved or non-standard exceptions per established guidelines
• Meet daily production, accuracy, and quality benchmarks
• Follow all security, confidentiality, and compliance requirements related to financial information
• Maintain an organized work area and adhere to clean desk and mail handling policies
• Collaborate with team members and leads to support workflow and operational goals

Benefits

• eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED