Lock Desk Analyst

Tri Pointe Homes Holdings, Inc.•Scottsdale, AZ

20h•Hybrid

About The Position

At Tri Pointe Solutions, the financial services affiliate of Tri Pointe Homes, we’re redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes, is looking for an experienced individual to join our talented group in Arizona as a Lock Desk Analyst. This position is hybrid (M-W in office/Th-Fri remote) working out of our national operations center in Scottsdale, Arizona.

Requirements

High school diploma or equivalent, some college preferred
1-3 years of relevant experience, preferably within a secondary marketing department
Proficiency in Microsoft Excel and standard office applications
Strong analytical and reporting skills
Ability to communicate effectively with loan officers and all levels of management
Excellent written communication skills
Strong problem-solving abilities with sound decision-making skills

Nice To Haves

Experience with Optimal Blue
Experience with Encompass

Responsibilities

Manage and respond to Lock Desk email inquiries in a timely manner
Provide support to Loan Officers regarding lock requests and scenario questions
Maintain and process lock request changes, reconciliations, and extension requests
Perform profile updates and lock extensions in Optimal Blue
Assist with internal pricing margin maintenance
Research and respond to pricing escalations and related inquiries
Ensure daily pricing and margin accuracy
Monitor and manage the secondary pipeline in Encompass (loan origination system)
Support special projects and perform additional duties as assigned