Locations Manager

SCI Shared Resources•Wilson, NC

2d•Onsite

About The Position

Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. The role involves fostering a sense of ownership in the location and pride in the staff, managing costs in a disciplined manner, and encouraging profitable case volume growth.

Requirements

High School Diploma or equivalent required.
At least nine (9) years of industry experience in applicable discipline with progressively increased responsibilities.
At least four (4) years’ experience managing people and effectively managing budgets and expense control required.
Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint.

Nice To Haves

At least twelve (12) hours college courses in Finance & Accounting strongly preferred.
At least twelve (12) hours college courses in Marketing or Business strongly preferred.
Requires applicable state Funeral Director Licensure.
Technical schooling diploma in Funeral Services/Mortuary Science preferred.
Bachelor’s degree in Mortuary Science where required by state law.
Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired.
Knowledgeable in Financial and Business acumen.
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.

Responsibilities

Develop annual business plan, budget, and financial, production, and revenue goals.
Monitor and achieve annual financial goals, understanding industry finances and their impact on daily activities.
Approve expenditures and invoices, including overtime.
Manage day-to-day activities, ensuring on-time services and exceeding client family expectations.
Remove barriers, encourage ideas, and identify improvements.
Resolve moderately complex problems and provide resolution guidance to supervisors.
Ensure location operating practices comply with federal, state regulations, and Company policies.
Establish location goals and priorities, and develop, communicate, and monitor processes and procedures.
Manage frontline supervisor’s responsibilities, expectations, and accountabilities.
Present and communicate Company and Market strategies, values, and goals to location staff.
Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Maintain building, facilities, and grounds in a clean, manicured, and working order, budgeting appropriately for repairs.
Ensure all safety, quality control, and compliance standards are adhered to.
Develop a strong, trusting, and reliable team.
Understand team members' career aspirations and provide assignments to develop skills or close gaps.
Constructively address issues and provide tangible and appropriate feedback.
Develop frontline supervisors’ proactive and collaborative management style.
Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration.
Screen candidates and hire or promote a skilled and effective staff.
Establish pay, recommend pay increases, special pays, and career advancements.
Discipline staff as necessary and write development plans.
Collaborate with Human Resources throughout discipline, development, and termination processes.
Recommend and discuss terminations with Market Leadership.