Location Services Support Technician
About The Position
Motorola Solutions is seeking a Location Services Support Technician to join their 911 Location Services Customer Support Team. This role involves performing IT functions such as analysis, evaluation, testing, debugging, and implementation of application programs. The technician will analyze operating systems, database, or utilities software, and plan, conduct, and direct the analysis of business problems with systems solutions. They will provide technical support to field engineers, technicians, and product support personnel, and respond to situations where first-line product support has failed. This role also involves customer installation and training, and providing support for highly technical or sophisticated products. The technician will create tests, tools, and diagnostic procedures, and may quality check technical product documentation. The position requires a proactive approach to problem-solving, including researching issues, correlating them to reported problems, finding workarounds, and testing APIs. Experience with SCRUM/Agile methodologies is also expected.
Requirements
- Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro
- Ability to use scripting toolsets
- Familiarity with HTTP, REST, FTP, SFTP etc.
- Ability to test APIs using tools such as PostMan.
- Experience with SCRUM/Agile methodologies.
- Enjoys “breaking” systems in the lab and then fixing them.
- High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
- Must have 2+ years of experience working in a Technical and IT environment.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Responsibilities
- Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
- Analyzes operating systems, database, or utilities software.
- Plans, conducts, and directs the analysis of business problems with systems solutions.
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Creates tests, tools, and diagnostic procedures for use by product support personnel.
- May quality check technical product documentation.
- Take help desk tickets and reproduce in the lab.
- Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
- Ability to find workarounds for something that isn't immediately fixable.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
