Location Manager

Simard Automotive

About The Position

Simard Automotive/Point S, a reputable leader in the automotive service and tire industry for over 25 years in Alaska, is seeking a dynamic Automotive Repair Service and Tire Shop Manager. Our commitment to excellence, integrity, empathy, and attentiveness has cemented our reputation in the community. We operate with a vision of empowering our team and customers to reach their highest potential. As an Automotive Repair Service and Tire Shop Manager, you'll be instrumental in steering the operations of either our full-service or lube and tire store models. We are looking for a versatile leader, proficient in managing diverse automotive service operations and committed to upholding our core values. Customer service and service writing are essential components of the role, as you'll be required to generate clear, professional service orders, manage customer inquiries and communications, and support the shop's day-to-day operations with effective documentation. Your written communication will directly contribute to delivering a smooth and efficient customer experience, ensuring that all service-related details are accurately conveyed to both the team and customers.

Requirements

Minimum three years of experience as a Store Manager in the automotive industry, with specific experience in full-service and lube and tire operations.
Proven track record as a service advisor, with strong customer service, team management, and service writing skills.
Independent Shop or Franchise Management experience
Strong written communication skills with experience in creating clear, concise service orders, quotes, and repair documentation.
High School Diploma or equivalent, with strong organizational and problem-solving abilities.
Excellent communication and interpersonal skills.
Valid driver's license (state-issued where employed).
Fluent in English.

Responsibilities

Lead and manage operations across different store models: full-service and lube and tire.
Demonstrate proven experience in a service advisor role, ensuring customer satisfaction and operational efficiency.
Write accurate, clear, and comprehensive service orders, work orders, and repair documentation. Ensure that all customer interactions, service requests, and job progress are carefully documented for seamless follow-up.
Be a leader by example, demonstrating how to service customers and sell quality work with quality services performed and supervised in the shop.
Apply your experience as a previous location manager to drive business success and use your writing skills to enhance operational communication and the customer service experience.
Uphold our high standards of customer service, quality, and integrity in every interaction.
Implement strategies to meet sales targets, manage Profit and Loss statements effectively, and utilize written reports to drive performance analysis.
Streamline processes and systems for operational excellence, including documenting and tracking inventory and orders.
Foster a positive team environment, encouraging growth and accountability while using written communication to keep team members informed and aligned with the company's goals.