Location Manager

COMMUNITY NATIONAL BANK•Seneca, KS

4d•Onsite

About The Position

The location manager will ensure the successful operation of the assigned location by delivering excellent customer service, supervising the retail staff and day-to-day operations, and achieving goals and metrics.

Requirements

Associate degree in finance, business management or related field.
3 years of retail banking experience with increasing responsibility.
Management experience preferred.
Excellent leadership and management skills
Exceptional interpersonal, verbal, and written communication skills
Excellent organizational skills, attention to detail, and the ability to prioritize tasks and delegate when necessary.
Requires a high degree of confidentiality.
Knowledge of banking software and Microsoft office (word, excel, PowerPoint, etc.)
Role requires being reliable, responsible, and dependable to fulfill the obligations of this position.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure location retail operations run efficiently and align with the bank’s standard operating procedures
Exceed customer expectations by providing excellent customer service and creating a customer-centric culture in a warm and welcoming location.
Champion a customer-first community bank culture, ensuring the bank’s customers receive seamless, consistent service that exceeds expectations.
Develop and retain existing customer relationships and generate new business by assessing local market conditions and identifying opportunities for growth.
Collaborate with Invisor, CNB Mortgage, CNB custody, and other CNB employees and locations to provide a seamless experience for our customers.
Direct all aspects of location retail operations.
Responsible for staffing and scheduling to ensure proper coverage is maintained in the location at all times.
Strong knowledge of banks' retail policy, procedures and workflows and the ability to back up retail roles as necessary.
Knowledge and understanding of the bank’s products and services
Supports departmental audits and maintains strong internal controls
Identifies and coordinate appropriate outside sales activities and events to promote Bank Products and services
Mentors and coaches’ staff to ensure that customer service is at optimal levels and that branch goals are met
Monitors all compliance issues and operations of the branch
Performs opening and/or closing procedures of the location in accordance with security procedures. This includes possession of keys as well as combinations to various vaults.
Approves transactions within authorized limits while ensuring Bank’s policies and security procedures are followed.
Oversees that all customer inquiries are addressed and responded to efficiently and effectively.
Oversees completion of monthly, quarterly, or annual audits and employees' work in accordance to policy.
Adheres to alarm testing if applicable or procedure on how to add users
Complies with the privacy and customer data protection policy by maintaining customer confidence.
Protects Bank operations by always keeping information confidential and secure.
Adheres to all Bank policies and procedures and all local, state, and federal statutory regulations
Support customer teller transactions needs based on customer traffic
Maintain current knowledge of personal banking products, services, practices, and trends and integrates into customer conversations.
Maintain complete knowledge of how to open, close or conduct maintenance on accounts on the system to train and coach location team, but also serve as the expert during staffing needs
Continually strive to create profitable business through pro-active cross selling and relationship enhancement.
Create, develop, and lead weekly sales meetings.
Assist in the hiring and training of new associates.
Bring out the best in branch personnel by providing training, coaching, development, and motivation.
Effectively supervise, motivate, and utilize Branch staff to ensure that all Location operations are completed in an accurate and timely manner according to the Bank’s Operations Policy and Procedures.
Delegate and assign responsibilities to Location staff and ensure adequate training.
Effectively promote a teamwork environment. Lead by example.
Maintain a positive working relationship with customers, bank staff, local professionals, centers of influence, and community organizations.
Use experience and sound judgment to plan and accomplish goals.
Support CNB’s strong relationship culture through quality customer service and superior product knowledge
Provide superior customer service by resolving problems efficiently and responding timely.
Identify and implement solutions to problems in general and urgent matters.
Actively seek to add and enhance knowledge regarding developments and current trends in the industry.
Seek supervisor counsel on issues as appropriate.
Work collaboratively with staff to maintain a team environment.
Flexible to accept additional assignments as requested by leadership.
Cross train for other positions to cover when necessary.
Professionalism while representing CNB (onsite, professional and community events and via communications)
Participate and attend meetings as requested.
Recommend policies and procedures as it relates to areas of responsibility.
Timely responses to inquiries for information to customers, staff, and vendors
Answer telephone calls and provide a prompt response.
Follow CNB’s policies and procedures.
Other duties as assigned.