Location Manager - Port Orchard
Murray's Group - CARSTAR/Fix•Parkwood, WA
•$28 - $35•Onsite
About The Position
Murray's Collision Group has been part of the Puget Sound community since 1984. We are a family owned company with multiple locations across the greater Seattle area, built on a reputation for quality repairs, strong shop culture, and taking care of our people. We are looking for a Location Manager to lead our Port Orchard area shop. This is a hands-on leadership role that combines full estimating responsibilities with day-to-day shop management. If you are someone who thrives in a fast-paced environment, takes ownership, and knows how to bring out the best in a team, we want to hear from you.
Requirements
- Full estimating responsibilities
- Day-to-day shop management experience
- Ability to thrive in a fast-paced environment
- Takes ownership
- Knows how to bring out the best in a team
- Experience writing accurate repair estimates, supplements, and repair plans using CCC ONE with proper P-Pages and RACE Guides
- Experience completing walk-in estimates and UPD documentation
- Experience participating in DFR with technicians
- Experience mapping vehicles thoroughly following company color-code guidelines
- Experience ensuring repair plans comply with DRP guidelines and insurance carrier requirements
- Experience sourcing and ordering required parts and documenting parts status in CCC ONE
- Experience verifying that technicians pull correct OEM repair procedures
- Experience explaining the repair process, claims flow, payment procedures, and target delivery dates to customers
- Experience maintaining positive working relationships with customers, adjusters, agents, fleets, and partners
- Experience supporting CSR as needed including answering phones and providing customer updates
- Experience ensuring excellent service delivery to support CSI and NPS goals
- Experience leading daily production meetings and communicating repair plan status with technicians
- Experience monitoring repair progress and notifying the front office when target dates require adjustment
- Experience ensuring repair orders remain accurate, current, and ready for billing prior to completion
- Experience supporting training and development in estimating best practices
- Experience maintaining compliance with DRP guidelines and documentation requirements
Nice To Haves
- I-CAR training provided and supported
Responsibilities
- Serve as the primary on-site leader and manager for the shop location
- Oversee daily workflow and ensure vehicles move efficiently through the repair process
- Provide direction, guidance, and support to shop team members
- Uphold and promote the company Mission Statement and Guiding Principles
- Maintain a clean, safe, and organized shop environment
- Act as the on-site decision-maker to resolve issues, escalate concerns, and maintain accountability
- Travel between Murray's locations as needed
- Write accurate repair estimates, supplements, and repair plans using CCC ONE with proper P-Pages and RACE Guides
- Complete walk-in estimates and UPD documentation; email estimates within 24 hours
- Participate in DFR with technicians to identify all necessary repairs
- Map all vehicles thoroughly following company color-code guidelines
- Ensure repair plans comply with DRP guidelines and insurance carrier requirements
- Source and order required parts and document parts status in CCC ONE
- Verify that technicians pull correct OEM repair procedures
- Explain the repair process, claims flow, payment procedures, and target delivery dates to customers
- Maintain positive working relationships with customers, adjusters, agents, fleets, and partners
- Support CSR as needed including answering phones and providing customer updates
- Ensure excellent service delivery to support CSI and NPS goals
- Lead daily production meetings and communicate repair plan status with technicians
- Monitor repair progress and notify the front office when target dates require adjustment
- Ensure repair orders remain accurate, current, and ready for billing prior to completion
- Support training and development in estimating best practices
- Maintain compliance with DRP guidelines and documentation requirements
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
