Localization Technical Partner - Bilingual (Japanese & English) (18 months Fixed-Term Contract)

The Pokémon Company International•Bellevue, WA

7d•$85,000 - $150,000•Hybrid

About The Position

This role works on the internal services that support the product development and marketing activities of the company. Day-to-day tasks include diverse range of responsibilities such as digital production, asset management and in-company general/technical support, all of which are related to the company’s video game products.

Requirements

Three (3) to four (4) years of related experience.
Bachelor’s degree or equivalent experience required.
Excellent communication skills in both English and Japanese.
Proven ability to handle confidential information in a professional manner.
Ability to work under pressure, with tight deadlines and shifting schedules.
Technical knowledge of PCs, network technology, Nintendo hardware, Mobile devices etc.
Comfort with troubleshooting new software and the ability to learn specialized technical programs.
Experience with video games (developing, playing, and/or translating).
Self-starter, with strong organizational skills.
Proficiency in Microsoft Office Suite.

Nice To Haves

Strong knowledge of Pokémon franchise would be a huge plus.
Experience in project coordination would be a plus.
Advanced computer skills: ability to work with task automation scripts/macros, troubleshoot PC software/hardware/networking issues, etc. would be a plus.
Experience working in IT Operations including knowledge of common, tools, methods, and techniques is a strong plus, but not required.

Responsibilities

Support teams on video game projects by preparing hardware and software in a timely manner, ensuring secured environment, instructing team members how to play as necessary.
Manage video game hardware and software assets.
Participate in on-site support rotation.
Provide game screens and footage capturing for various internal stakeholders including Localization and Marketing Teams upon business needs.
Liaise with developers, stakeholders, project managers, Localization and Marketing teams (as well as other external parties when required) for matters related to localization, hardware and software assets, and other projects.
Work as a point of contact of game footage localization, maintain and promote excellent relationships with internal marketing teams and business partners.
Ensure prompt and accurate communications with understanding Japanese and American business cultures.
Identify, research, and resolve complex technical problems.
Coordinate with other teams or specialists to resolve technical problems.
Document, track, and monitor the problem using applicable systems and tools.
Support Manager, Localization Management, in handling variety of ad-hoc tasks/projects when needed.