Local Operations

OTC•West Chester, OH

10h•Onsite

About The Position

This position offers an hourly wage ranging from $25 /hr. to $29 /hr., depending on experience and qualifications. The role involves managing various operational tasks to ensure efficiency and accuracy. Key responsibilities include reviewing and correcting order exceptions, managing inventory for high accuracy, processing returns and claims, handling vendor invoices and discrepancies, and conducting audits. The position also requires setting up new vendor accounts, managing truck stock, ordering office supplies, and assisting with facility maintenance and customer pick-ups. Additionally, the role involves resolving customer disputes, processing month-end orders, leading annual inventory audits, and processing warehouse transfers.

Requirements

Degree or equivalent related experience
Minimum of 2 years' experience in Operations or a related position
Knowledge of SXe (Trend) preferred
Proficiency in MS Office
Excellent customer service skills
Possess the ability to multi-task
Excellent verbal & written communication skills
Demonstrate effective problem-solving capabilities and performing root cause analysis
Must have a "can-do" attitude with a commitment to the concept of “doing it right the first time.”
Demonstrate the ability to collaborate productively with other associates, customers, and vendors
Must be able to work independently with minimal supervision
Dependable and highly motivated
Excellent organization skills and attention to detail required

Responsibilities

Review and correct order exceptions daily
Review and follow up on picked tickets weekly
Cycle count resolution as needed
Manage inventory to ensure 98% inventory accuracy
Follow up on vendor returns monthly
Assist in resolution of shipment discrepancies
Review and close out customer orders daily by adding freight if applicable and maintaining freight flags
Enter, submit, and process freight claims as necessary
Review, approve and code vendor invoices in DataServ
Review and process service parts audits
Conduct service truck inventory audits quarterly
Review and process customer returns
Review and process credits and corrections as necessary
Set up new vendor accounts for the division as necessary
Replenish truck stock inventory as necessary
Maintain and order office supplies
Assist with scheduling of facility maintenance as needed
Assist with customer will-call/ pick-up orders as needed
Review, follow up and correct vendor invoice discrepancies as needed
Review, follow up and assist with resolution of customer disputes
Review and process vendor returns
Review the direct order report routinely and take appropriate action as needed
Review the nonstock inventory report routinely and take appropriate action as needed
Review, follow up, and invoice orders at month end
Lead, organize and participate in annual physical inventory audits
Audit service staging area monthly for old jobs and double pulls
Assist with credit card processing as needed
Process warehouse transfers ensuring tracking and freight are added as needed
Additional responsibilities as assigned by management