Local Operations Manager

Paper Transport•Houston, TX

7d•Onsite

About The Position

We are looking for a manager to lead a diverse group of drivers and manage customer relationship. The right candidate will be monitoring and overseeing the safe, effective, and value-added support for our customers, our drivers and onsite team.

Requirements

Minimum of High School Diploma or equivalent required.
Two to three years of transportation experience/ leadership experience a plus

Responsibilities

Collaborate with customers daily to address issues and ensure overall success
Work with Coordinator Team and drivers with safety as the focus. Address safety issues with drivers in a timely manner and respond with appropriate actions which may include warnings, probation, and possible termination.
Be proficient in our systems and be able to adjust previously dispatched loads based on finalized customer load plan.
Communicate timely and effectively both through PS Tablet and over the phone with drivers.
Communicate with drivers and Local customers to meet expectations and on time service requirements.
Build strong relationships between Coordinators, drivers and management. Provide feedback both positive and constructive to drivers.
Work effectively with safety and maintenance teams to address issues and concerns regarding drivers and equipment.
Coach drivers on performance issues to include poor trip planning, service exceptions, company policy violations, and communicating effectively.
Provide feedback to operations manager regarding driver issues/concerns that are not improving or may need further intervention with either operations or safety.
Monitor drivers Hours of Service to ensure they are running within FMCSA regs.
Solicit drivers from other departments when necessary to cover Schedules

Benefits

Excellent company culture with family-like work environment.
Bonus plan eligibility, up to 8% of your salary
Health, dental, and vision insurance
Employer contributions to your Health Savings Account
Short term disability and long term disability
100% company paid life insurance
401k Retirement Savings with company match
Paid Time Off and company paid holidays
Drive Your Wellbeing Program (third party nurse partner available at no cost to you)
Financial Counseling Program
Employee Assistance Program
Ongoing training and employee development opportunities
Education Assistance Program for master’s degree