Local Operations Manager - Sedona, AZ

ACME House Company, Inc. • Sedona, AZ

10d • Onsite

About The Position

Casago Desert to Coast is seeking a hands-on, dependable Local Operations Manager to oversee a portfolio of vacation homes in the greater Sedona area. This role is responsible for ensuring properties are guest-ready, well-maintained, and meet company standards. The Operations Manager will oversee property portfolios, develop high-performing teams, and deliver exceptional experiences for owners, guests, and employees, while driving operational excellence and efficiency.

Requirements

• 2+ years of experience in hospitality, vacation rentals, or property management.
• Prior experience leading or supervising a team in an operational setting highly desired.
• Strong leadership, communication, and problem-solving skills.
• Tech-savvy – comfortable using mobile devices, scheduling systems, and property management software.
• Excellent organizational and time-management abilities; thrive in a fast-paced environment.
• Strong written and verbal communication skills; professional in email, phone, video, and text.
• Hands-on and dependable; able to handle basic maintenance or troubleshooting tasks.
• Prior housekeeping or maintenance coordination experience a plus.
• Valid driver’s license, clean driving record, and reliable transportation for travel between properties.

Responsibilities

• Oversee daily operations for a specific portfolio of properties in Sedona, ensuring all units meet Company standards for cleanliness, maintenance, and guest experience while managing budget adherence and performance metrics.
• Resolve escalated guest and homeowner concerns by professionally managing emails, calls, and work orders, while conducting regular property inspections and performing light maintenance tasks as needed.
• Build and maintain strong relationships with property owners by serving as their primary point of contact and subject matter expert, proactively communicating updates and ensuring their properties are well cared for.
• Lead and develop a high-performing team, providing training, support, and oversight to ensure all team members are effective, efficient, and compliant with company policies and procedures.
• Partner with Portfolio Growth, regional peers, and senior leadership to support new unit onboarding, provide leadership coverage as needed, and ensure alignment across the organization.

Benefits

• Competitive salary: $55,000 - $58,000/ year, DOE
• Paid time off.
• Company sponsored health, dental, vision and life insurance program with employer contribution.
• 401(k) Plan with employer matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed