Local Government Relations Manager

Ziply Fiber•Kirkland, WA

4d•$85,000 - $120,000•Onsite

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: • Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. • Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. • Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. • Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Local Government Relations Manager supports Ziply Fiber’s network expansion by building strong relationships with local governments, public works departments, utilities, and community leaders. This role serves as a key liaison across multiple jurisdictions, helping navigate permitting, right‑of‑way, construction coordination, and community issues. It also provides critical local insight to internal teams to support timely project execution and maintain positive community partnerships. The position plays a central role in strengthening Ziply Fiber’s presence and reputation as a collaborative and community‑focused infrastructure partner.

Requirements

High school diploma or GED.
3 - 5 years’ experience working in a customer support centric environment.
Demonstrated experience working directly with local governments, public works departments, utilities, and/or agencies involved in right-of-way, permitting, construction oversight, or municipal coordination.
Experience navigating governmental processes, municipal codes, public works standards, and utility coordination requirements across multiple jurisdictions.
Public policy/compliance implementation experience.
Strong knowledge of Microsoft Office 365 Applications.
Ability to lead and manage projects and tasks while effectively representing Ziply Fiber is essential.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Nice To Haves

Bachelor’s degree preferred. Relevant training or experience may be considered in lieu of degree.
Experience in the telecom industry.
Experience collaborating with state, county, and municipal officials on infrastructure projects, right-of-way management, or public utilities coordination.
Knowledge and understanding of operations teams, outside plant teams is preferred.
Knowledge of, and experience working on, federal, state, local, broadband, and telecommunications issues.
Familiarity with municipal public works processes, utility permitting workflows, and coordination requirements for fiber or infrastructure deployment.

Responsibilities

Continuous engagement with and understanding the objectives of local leadership (FDC, Field Ops, Marketing) ensuring issues are attended to timely and professionally. Support local leadership in the resolution of right-of-way, permitting, pole attachment/joint use and similar issues with states, counties, and cities and third parties.
Work with the local leadership team (FDC, Field Ops, Marketing) on known issues providing support to resolve issues timely.
Ensures teams are aware of current field issues, inquirers and work together towards a satisfactory resolution.
Focuses on meeting and maintaining consistent service levels.
Carefully and thoroughly tracks complaint resolution performance.
Cultivating and maintaining strategic relationships with key community, public and government officials.
Meeting regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company’s vision and plans and to obtain support for Ziply Fiber’s initiatives.
Act as principal contact for Ziply Fiber’s Network Operations team on local government issues and resolution of constituent inquiries.
Establishing and maintaining relationships with local chambers of commerce, economic development councils, and local community groups.
Works with residents and businesses to resolve issues related to all construction efforts and to create a win-win solution for the resident, business, and the company.
Work with city/county and community for active build areas ensuring we are attending to all issues as they arise.
Performs other duties as required to support the business and evolving organization.