Lobby Services Associate - Full-Time Second Shift
About The Position
The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience. Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.
Requirements
- Customer service skills
- Ability to answer and direct phone calls
- Ability to use visitor management software
- Ability to use CS Link
Nice To Haves
- Experience in a healthcare setting
- Familiarity with CDC and CDPH guidelines
Responsibilities
- Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
- Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation.
- Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
- Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional.
- Conducts screening protocols in alignment with CDC and CDPH guidelines.
- Processes visitors according to current visitation guidelines utilizing visitor management software program.
- Conducts patient lookups utilizing CS Link.
- Provides patient escorts for procedure patients.
- May help triage patients according to organizational guidelines.
Benefits
- Excellence and innovation in patient care, research, and community service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
