Lobby Services Associate (Part-Time) Swedish Hospital-Endeavor Health - Swedish Hospital-CTD

Aramark•Chicago, IL

4d•Onsite

About The Position

The Lobby Services Associate is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. All new Lobby Services Associates will need to participate in a two-week orientation, Monday-Friday, 9:00 am- 5:00 p.m.

Requirements

Previous guest services experience required.
High school diploma or equivalent required.
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organization skills, accuracy, and attention to detail

Nice To Haves

Supervisory experience in a related role preferred

Responsibilities

Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
Trains and guides guest service staff on job duties, customer service, systems, and procedures
Greet and provide customer service to guests while anticipating their needs
Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and deliver messages as needed.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Reconciles disputed guest charges.
Participates in Quality Assurance Programs and reviews to address areas in need of improvement.