Lobby Porter/ Public Areas- HVRW

Hotel Valencia Corp•San Antonio, TX

1d•Onsite

About The Position

Hotel Valencia Riverwalk is seeking a Lobby Porter/Public Areas team member to join their award-winning team in downtown San Antonio, TX. This role is responsible for the cleaning, sanitation, and upkeep of the lobby and other hotel public areas. The ideal candidate will be a customer service superstar, ready to go above and beyond to provide exceptional service to guests. As part of the Valencia Hotel Group, this position offers the opportunity to be empowered and contribute to a modern, character-filled hotel environment.

Requirements

Housekeeping or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Previous experience in housekeeping department in hotel or related service industry preferred
Contributes to team results.
Ability to overcome unexpected obstacles through resourceful means.
High school or equivalent education required.
Must possess knowledge of chemical mixtures and read labels.

Nice To Haves

Previous experience in housekeeping department in hotel or related service industry preferred

Responsibilities

Clean and maintain lobby area and other public areas
Contribute positively to the team within the department
Prepare for any/all guest requests
Participate in on-going training
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
Complete other duties as assigned by Supervisor (which may include other facets of housekeeping to include room attendant duties, laundry, houseperson duties, etc.)
Immediately responds to any potentially dangerous conditions such as wet floors
Maintain communication with team members to ensure assigned tasks/ requests are completed in a timely manner.
Handle guest issues and special requests to best of ability to ensure guest satisfaction.
Ensure guest preferences are completed as requested.
Verify assignments have been completed before the end of the shift
Responsible for maintaining hotel equipment ensuring to wash and clean equipment as needed to ensure it is kept in proper working conditions (such as vacuums)
Be extremely courteous to all customers and fellow employees
Ability to follow safety guidelines.
Must possess knowledge of chemical mixtures and read labels.
Ability to overcome unexpected obstacles through resourceful means.
Cleaning of guest rooms
Delivery of guest room amenities