Lobby Porter / Public Areas- LSC

VALENCIA GROUP•Austin, TX

2d•Onsite

About The Position

Position: Lobby/Public Area Attendant Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique and our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Non-Exempt Reports to: Executive Housekeeper JOB SUMMARY Maintain the cleanliness, appearance, and overall presentation of all public spaces throughout the hotel. Ensure lobby, restrooms, corridors, meeting spaces, entrances, and other guest-facing areas are clean, well-stocked, and always welcoming.

Requirements

Hotel Operations or Customer Service preferred
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Responsibilities

Clean and maintain all public areas of the hotel including lobby, restrooms, hallways, elevators, meeting spaces, entrances, and other guest facing areas in accordance with hotel standards
Vacuum, sweep, mop, dust, polish, and sanitize public spaces to ensure a clean, safe, and welcoming environment for guests and associates
Monitor and restock public area supplies, including restroom amenities, paper products, and cleaning supplies
Remove trash and debris from public areas and dispose of them properly
Inspect public areas regularly and report any maintenance issues, safety hazards, or damage to the appropriate department
Respond promptly to guest requests and assist with special cleaning needs as assigned
Operate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working condition
Keep storage closets, housekeeping carts, and work areas clean, organized and properly stocked
Attend required meetings
Be extremely courteous to all customers and fellow employees
Comply with all health regulation established by the state of Texas and ensure follow hotel Material Data Sheet binder regulation for chemical uses is being followed.
Be present in all safety meetings and follow safety standards set up by Valencia Hotel Collection.
Be participant in Fire Alarm and Emergency drill schedule by hotel
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor