Lobby Lounge Server - Full time

Four Seasons Hotels and Resorts•Four Seasons Maui, HI

6d•Onsite

About The Position

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. This role is part of the Food & Beverage Division, reporting to the Lobby Lounge Management Team. Candidates must have valid authorization to work in the United States at the time of application.

Requirements

Minimum two years food & beverage service or related work.
Ability to carry and balance a tray.
Ability to accurately process cash and credit card transactions.
Hawaii Food Handler’s Card
Maui Liquor Card
Tuberculosis Clearance
ServSafe (within 3 months)
Valid authorization to work in the United States

Responsibilities

Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.