Lobby Lounge Manager

The Marcus Corporation•Milwaukee, WI

4d•Onsite

About The Position

The Pfister Hotel is seeking a Lobby Lounge Manager to lead one of Milwaukee's most iconic gathering spaces, ensuring every guest experience reflects the elegance, sophistication, and service excellence that have defined The Pfister for generations. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.

Requirements

Minimum of 2-3 years of progressive food and beverage leadership experience, preferably in a hotel or upscale hospitality environment.
Ability to work evenings, weekends, and holidays.
Comprehensive knowledge of food and beverage operations, service standards, and preparation techniques.
Proven ability to manage financial performance, including labor controls, inventory management, forecasting, budgeting, and revenue optimization.
Exceptional guest service skills with the ability to handle high-profile guest interactions and resolve concerns with diplomacy, professionalism, and discretion.
Strong organizational, communication, and team development skills with a demonstrated ability to lead and inspire diverse teams.
Proficiency in POS systems, reporting tools, and hospitality technology platforms.
Ability to thrive in a fast-paced environment while managing multiple outlets and maintaining attention to detail.
Knowledge of health, safety, sanitation, and regulatory compliance requirements within food and beverage operations.

Responsibilities

Lead and oversee all aspects of Lobby Lounge operations, ensuring exceptional service standards, operational excellence, and memorable guest experiences.
Provide operational leadership and support across other Food & Beverage outlets and hotel functions as needed, fostering collaboration, maintaining service excellence, and ensuring seamless guest experiences throughout the property.
Recruit, interview, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, and continuous improvement.
Drive exceptional guest satisfaction by proactively engaging with guests, anticipating needs, resolving concerns with professionalism, and promoting hotel amenities and services.
Partner with culinary, front office, and hotel leadership teams to ensure seamless execution of food and beverage service, special events, VIP experiences, and daily operations.
Manage departmental financial performance by monitoring revenues, labor costs, inventory controls, operating expenses, and productivity metrics to achieve profitability goals.
Utilize POS and hotel operating systems to accurately process transactions, analyze revenue trends, generate reports, and support informed business decisions.
Maintain the highest standards of food quality, beverage presentation, cleanliness, safety, and service execution.
Create and maintain departmental schedules, establish performance expectations, conduct evaluations, and implement corrective actions when necessary.
Serve as a visible leader, demonstrating professionalism, integrity, and a commitment to excellence while mentoring and motivating team members.
Contribute to strategic initiatives, operational planning, and special projects to enhance guest experiences and departmental performance.

Benefits

Health Insurance eligible after 30 days of employment
Company-paid Life Insurance
Competitive Pay
Early Wage Access
Paid Time Off
Discounted Monthly On-Site Self-Parking
Discounted Dry Cleaning
Cell Phone reimbursement
401(k) employer match
Access to Employee Assistance Programs
Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
Complimentary, well-balanced meal every shift.
Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters