Lobby Lounge Host - On Call

AccorHotel•San Diego, CA

4d•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Lobby Lounge Host. The Host will greet and assist guests in a positive, polite and professional manner. They will also maintain a proactive approach to solving any guest’s questions or problems. The Host will anticipate guests’ needs and respond appropriately with a sense of urgency.

Requirements

Food Handlers Card required.
High School graduate
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written
Must possess basic math skills and the ability to use a calculator.
Must possess basic computer skills.
Ability to solve problems and make rational decisions.
Knowledge of Restaurant operations, its services, and facilities.
Must have superior guest service abilities as well as a complete understanding of California serving guidelines.
Applicants must be legally eligible to work the United States.

Responsibilities

Display a congenial appearance and is well groomed at all times.
Communicate all reservations and guest comments to management and servers.
Maintain thorough knowledge of all restaurant and hotel offerings
Welcoming guests
Coordinating the seating of guests and managing reservations.
Answer all phone calls received at the hostess stand.
Maintain cleanliness and organization of hostess stand and entryway.
Oversee maintenance of all Reservation and Hostess equipment, software and supplies.
Communication of guest profile and expectations is essential to relay forward to servers and management.
Perform general clerical tasks including utilization of Open Table.