Lobby Attendant PM

DoubleTree•Miami, FL

5d•Onsite

About The Position

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Housekeeping Lobby Attendant to join their team. This position is 100% on-site. The hotel is conveniently situated near the Miami International Airport and features numerous amenities including guestrooms, dining, a fitness room, outdoor pool, business center, and extensive meeting and event spaces. The Lobby Attendant is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments, and performing Room Attendant duties as necessary.

Requirements

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel-required meetings and trainings.
Maintain regular attendance in compliance with Embassy Suites by Hilton Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with DoubleTree by Hilton Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must have a valid driver's license for the applicable state (property specific).

Nice To Haves

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Responsibilities

Maintain high standards in all assigned lobby areas, public restrooms, and special cleaning assignments.
Perform Room Attendant duties as necessary.
Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Use proper two-way radio etiquette.
Practice safe work habits.
Handle "Lost and Found" items according to hotel standards.
Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist if needed.
Deliver clean linen to assigned sections, if necessary.
Pick up Room Attendant's dirty linen or trash as needed.
Collect and dispose of trash from service landings in outside dumpsters.
Vacuum guest corridors.
Keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Adhere to the schedule for project cleaning of public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Ensure overall guest satisfaction.
Maintain a warm and friendly demeanor.
Cross-train in other hotel-related areas.
Perform other duties as requested by management.