Lobby Attendant

MERANI HOSPITALITY•City of Niagara Falls, NY

1d•Onsite

About The Position

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness. Protect the hotels assets and the guests safety by following all hotel security procedure.

Requirements

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to exert physical effort in using cleaning equipment.
Ability to endure abundant physical movements in cleaning various work areas.
Previous guest relations training.

Responsibilities

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Ensure security of any assigned keys.
Review assignment sheet and update completed assignments.
Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
Organize work duty priorities.
Review assigned area and complete general removal of any trash or debris.
Stock cleaning carts with designated supplies and equipment.
Maintain cleanliness and organization of storage; remove trash, wipe down shelves/counters; and sweep floor.
Clean designated areas with proper chemicals, tools and equipment.
Ensure that nothing is stored in stairwells.
Transport any food and beverage trays/items in lobby to service areas.
Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
Dust and polish all woodwork.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Clean all lamps, light fixtures, and light switches. Check for proper working condition.
Remove dust, spots and smears from windows, frames and ledges; wash window as assigned.
Remove dust, grease and smears from house/public phones and reposition properly.
Replace soiled/damaged phone books.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of planters and plants; remove debris, polish planters.
Remove dust, dirt, marks and fingerprints from doors and doorframes.
Remove stains, scuffmarks, and dust from baseboards, ledges and corners.
Polish all brass surfaces to a high gloss.
Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
Use designated chemicals to clean elevators, sweep, and mop elevator floor.
Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc).
Replace floor mats.
Remove debris from elevator tracks.
Replace vacuum cleaner bags and clean machines.
Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to the Supervisor.
Handle guest complaints by following the six step procedures, ensuring guest satisfaction.
Ensure security of hotel property.
Remove trash, mop floor, inspect furniture for damages, remove smears from window, and care for plants in pool area.
Remove trash, vacuum floor, dust furniture, and equipment in exercise room.
Check with front office for any meeting rooms that needs to be set up and set them up according to procedures.
Stock Housekeeping department supplies.
Ensure that all floor care equipment undergoes scheduled preventative maintenance.
Pick up trash and debris from the exterior of the hotel and hotel grounds.
Remove trash and dirty linens from room attendants carts.
Report maintenance problems or complete work repair orders.
Deliver special request items, such as, cribs to guest rooms.