Lobby Attendant

RIT Inn and Conference Center•Town of Henrietta, NY

3d•$16 - $16•Onsite

About The Position

The RIT Inn & Conference Center is seeking a Lobby Attendant to maintain public spaces including the lobby, restrooms, hallways, and entrances, as well as assist with guest requests. This role emphasizes accommodating guest preferences, flexibility with work assignments, efficiency, quality, and a hospitable demeanor. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York, offering a comfortable and convenient full-service hotel experience at an affordable price.

Requirements

Ability to maintain public spaces including the lobby, restrooms, hallways, and entrances.
Ability to assist with guest requests.
Flexibility with work assignments.
Efficiency and quality in work.
Social demeanor that contributes to a hospitable environment.
Ability to operate and maintain housekeeping equipment.
Ability to respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
Ability to assist with laundry operations.
Ability to comply with all department, hotel, and company policies and procedures.
Ability to maintain on-going communication and collaboration with staff.

Nice To Haves

Experience in a fun, flexible, and fast-paced work environment.
Experience with supportive coworkers.
Experience with career development opportunities.

Responsibilities

Provide pleasant and professional services to all hotel guests.
Maintain public areas including Lobby, Corridors, Banquet Areas, Pool Facilities, Entrances, and public restrooms by vacuuming, cleaning bathrooms, dusting, sweeping, mopping, and trash disposal.
Properly maintain cleanliness and supplies for public areas.
Maintain the cleanliness of the laundry room and housekeeping staff restrooms.
Operate and maintain housekeeping equipment such as vacuum cleaner, floor shampooer, housekeeping carts, and mop unit.
Accommodate guest rooms if day staff cannot access them, including making beds, cleaning bathrooms, vacuuming, and dusting.
Perform turndown service if required.
Report maintenance concerns.
Respond to guest requests and inquiries with sensitivity and immediacy, such as delivering cots, cribs, pillows, and other guest supplies within 10 minutes.
Assist with laundry operations, including sorting soiled linen and terry, loading and unloading washers and dryers, folding clean linen and terry, and placing them in proper storage locations. This may also include ensuring proper chemical levels in washing machines and cleaning dryer lint traps and washer filters.
Comply with all department, hotel, and company policies and procedures.
Maintain ongoing communication and collaboration with staff to achieve high levels of cooperation and service excellence.