LOBBY ATTENDANT (FULL TIME)
About The Position
The Lobby Attendant establishes a warm, welcoming, and professional atmosphere for clients, recruits, customers, and employees. The role provides guest assistance and concierge support, escorts high-touch clients to meeting destinations, and serves as a liaison with other departments and staff. The attendant is a first point of contact for lobby activities and emergencies, takes ownership of operational challenges, and resolves or escalates them as needed. The position also involves maintaining an orderly front desk and clean assigned spaces, completing daily checklists, coordinating with a manager on additional assignments, and delivering an efficient arrival and departure experience. The position is based at Chase Sapphire Lounge LAX in Los Angeles. It is full-time, scheduled five days per week including weekends and holidays, with flexibility required. The fixed pay rate is $32.65 per hour. Some exposure to heat, noise, dust, dirt, and areas requiring infection control is possible. Work may include all hours, including nights, as necessary.
Requirements
- At least two years of previous experience is required.
- Experience in a client service or reception position.
- Phone and computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Effective verbal and listening communication skills.
- Ability to navigate to and from various locations throughout the facility.
- Ability to multitask and work at a fast pace.
- Physical ability to withstand frequent to prolonged walking, standing, pushing, pulling, and transferring patients.
- May be required to complete and successfully pass a company-provided CPR or BLS class.
- Must be able to work all hours, including weekends and nights, as necessary.
Responsibilities
- Welcome and acknowledge guests, anticipate their needs, and assist with guest service and concierge requests.
- Escort high-touch clients to their meeting destinations.
- Coordinate and communicate with other departments to promote teamwork and quality service.
- Develop and maintain positive working relationships and support the team in reaching shared goals.
- Keep the front desk work area clean and orderly.
- Provide guests with a professional, efficient arrival and departure experience.
- Remain alert as the first point of contact for lobby activities and emergencies; take ownership of challenges, resolve them, or follow escalation procedures.
- Review and complete checklists throughout the day and check with the manager for additional assignments.
- Use designated chemicals, supplies, and equipment to clean assigned spaces in accordance with OSHA regulations and property requirements.
- Perform other duties as assigned.
Benefits
- Free meals, uniforms, and laundering service at select locations.
- Retirement Plan.
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
- Full-time benefits include Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts.
- Associates may be eligible for paid and/or unpaid time off in accordance with applicable laws.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
