Lobby Attendant

Marriott•Chicago, IL

1d•Onsite

About The Position

This position involves cleaning public and employee restrooms and showers, cleaning glass in public and employee areas, and cleaning floor surfaces using designated chemicals, supplies, and equipment. The role also includes dusting surfaces, emptying trash containers, inspecting furniture for damage, cleaning and maintaining lights, and posting caution signs when necessary. The Lobby Attendant will also be responsible for contacting other departments for urgent repairs, responding promptly to guest and department requests, and identifying and reporting maintenance issues. Additionally, the role requires adherence to all company and safety policies, proper storage of flammable materials, maintaining a clean and professional appearance, and upholding confidentiality. The position also involves welcoming and assisting guests, anticipating their needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication skills, teamwork, and adherence to quality standards are essential. Physical requirements include the ability to lift and move objects, push and pull machinery, reach, bend, twist, grasp, and manipulate objects, as well as move through various spaces, including up and down a ladder. The ability to stand, sit, kneel, or walk for an extended period is also necessary. The Lobby Attendant will perform other reasonable job duties as requested by Supervisors.

Requirements

No high school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Clean public and employee restrooms and showers.
Clean glass in public and employee areas.
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.
Dust surfaces in assigned area.
Empty trash containers, ashtrays, and ash urns in public areas into proper containers.
Inspect condition of furniture for tears, rips, and stains and report damages.
Clean and maintain lights.
Post caution signs to limit traffic when necessary.
Contact other departments directly for urgent repairs.
Respond promptly to requests from guests and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down a ladder.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Perform other reasonable job duties as requested by Supervisors.